Please note that all products we offer are final sale! However, we're more than happy to offer free replacements in many situations and on top of that. We're also available 24/7 and will always do our absolute best to help you out!

ORDER CHANGES & CANCELLATIONS

Order changes and cancellations are accepted up until 9:59 PM EST on the same day the order was placed. If you'd like or change or cancel your order, email us as soon as possible at support@hearlonger.com

After 9:59 PM EST, we’re no longer able to change or cancel your order. We’ll kindly ask you to ship your order back to us before we send you the correct order or issue a refund.

In order to quality for a refund on a cancelled order, our hearing aids must be unopened and in their original packaging.

RETURNS, REFUNDS & REPLACEMENTS

Since our hearing aids are currently on sale for 80% off, all orders are final sale. Meaning no refunds will be issued, however you're still protected by our 1 year warranty or optional lifetime warranty & loss insurance. 

On top of that, if you have any issues with our hearing aids, we're here to help you troubleshoot and / or find a model of ours that will work perfectly for you!

ADDITIONAL NON-REFUNDABLE ITEMS

Along with our hearing aids being final sale, the following items are also non-refundable: 

• Lifetime warranty & insurance against loss

• Shipping fees

SHIPPING & DELIVERY ISSUES

In the unlikely event your order gets lost or damaged in transit, we'll immediately issue you a free replacement as you're covered by our insured shipping. However, with our final sale policy, we will not issue refunds for orders that have been lost or damaged in transit.

In cases where an order has a failed delivery attempt due to the customer inputting an incorrect / incomplete address at checkout, refusing delivery, or any other situations in which the customer is at fault, we will not issue a refund. However, we may issue a free replacement at our discretion. 

In cases where an order has a failed delivery attempt due where we're at fault, either a refund or free replacement will be processed. 

FREE REPLACEMENT ELIGIBILITY 

• Customer's order has been lost or damaged in transit

• Customer's hearing aids have a manufacturing defect and/or have incurred an issue from regular use (hearing aids no longer charge, no longer function normally, etc.)

• Customer has ordered the wrong product, in which the correct product will be sent free of charge with the original product being returned at the customer's cost

• Customer’s hearing aids don’t fit them correctly (too big, too small, ear canal sizing, etc.), in which a model that will fit the customer will be sent free of charge 

• Customer wants to take advantage of our free and included 1 year warranty or our lifetime warranty for the first time

RESPONSIBILITY FOR RETURN SHIPPING COST

With us being a small, family run business that strives to offer premium hearing aids at extremely affordable prices, we’re unable to afford covering return shipping. Therefore, customers are required to cover all costs associated with returning their original order to receive a refund.

RESTOCKING FEES & PARTIAL REFUNDS

In most cases, we'll fully refund all eligible items within your order without any restocking fees. However, a $50 - $100 (depending on the model ordered) restocking fee will be charged in the following cases:

• A restocking fee of $50 - $100 (depending on the model ordered) will be charged when accessories (chargers, cases, etc.) are missing from the returned order

• Returns that result from the customer inputting incorrect address details, uncollected orders, and missed or refused deliveries will be charged a $50 - $100 (depending on the model ordered) restocking fee

• A partial refund will be issued if only one hearing aid is returned 

RETURN PROCESS

1. Contact us via email at support@hearlonger.com to begin the return process.

2. We will send you a Return Merchandise Authorization (RMA). If you are eligible for a return, you will receive your RMA, along with our return address. 

3. Make sure to write both your order number and RMA number on the box / envelope you’re using to return our hearing aids. DO NOT write on the original hearing aid packaging.

4. To verify your return, take a photo of the box or envelope you used with the shipping label clearly visible and email it to us at support@hearlonger.com. Make sure the tracking number, order number, and RMA number are clearly visible in the photo for verification. Without these numbers being visible, your refund request will be denied.

5. After verifying your return, we will issue you a refund immediately. 

NOTE: When starting a return, we will send you our return address. If you return your order to any address besides the one we provide, your return will be denied.

1 YEAR WARRANTY

For the first year (365 days) after the day your order arrives, you're protected by our 1 year warranty. If your hearing aids break, malfunction or have any other issues, we'll issue up to one replacement - entirely free.

After your first free replacement, we're happy to issue further replacements, however there will be a small fee ($50 to $100) charged in order to partially cover our costs. 

LIFETIME WARRANTY & LOSS INSURANCE

Our lifetime warranty & loss insurance is completely optional and available for $39.95. From the day you order our hearing aids, to the day you no longer use them, you’re protected by our lifetime warranty & loss insurance. If your hearing aids break, malfunction, get lost or have any other issues, we’ll issue up to one replacement - entirely free.

After your first free replacement, we're happy to issue further replacements, however there will be a small fee ($50 to $100) charged in order to partially cover our costs. 

POLICY CHANGES

Hear Longer reserves the right to change their return, refund and replacement policy at any time without alerting their customers first.